HOW IT WORKS

HOW IT WORKS

Apply online or call 1300 135 485

We assess your application to determine your non-fault status and once approved, have you back in a car the same day*

We deliver and collect to home, work or repairer.*

We deal with the at-fault insurer on your behalf to finalise the recovery of the cost of your replacement vehicle.*

It's Your Right

If you have been involved in an accident that was not your fault, and it involved more than one car, you may have the right to a replacement hire vehicle with the cost of the vehicle hire recovered from the at-fault party.*

Apply for a vehicle today
CONTACT COMPASS

CONTACT COMPASS

 

  • 24/7 support
  • Obligation free assessment
  • Fast application review
  • We deliver and pick up at your preferred location*
  • Track your car delivery live
  • Not at fault, you don’t need car hire cover in your policy*
  • Ask us about our $0 excess*
  • At fault and have car hire option in your policy – we can help
*conditions apply
Customer Reviews

Customer Reviews

Second Time Around – Amazing

This is the second time we have needed Compass. The second time was more complex with the other driver uninsured, however undeterred the team went above and beyond to get me into a loan vehicle . I spoke with many people in Compass and communication was regular, clear and correct at all times . Thank you to the great team .
profile pictureBeth Freeman icon star

Excellent service

Great communication, delivered and picked up the car. They were very flexible and extended as required. The vehicle was clean and in good condition. I will certainly recommend to friends and family.
profile pictureFiona F icon star

Professional service

Within a few days of having a car accident I was immediately replaced with a similar car to drive to work until I had a resolution of what will happen to mine. The service was efficient quick professional and lovely to have in a short amount of time. Absolutely amazing can not fault them with anything recommend them 110%.
profile pictureArta icon star

Customer Reviews

4.6 from 219 reviews

Established 2001

Trusted by over 200,000 Australians

24/7 HELP

The Facts

The Facts

When You Need A Replacement Vehicle After An Accident, Contact Compass First.

WHAT YOU NEED TO KNOW

You pay no security or upfront costs, though we do require credit card details to which we can charge any tolls/fines/excesses/costs that may be applicable under the contract. Despite no upfront payment being made, Compass will provide you with a replacement vehicle while you remain contractually liable for the costs. We then seek to recover the costs from the at-fault insurance company directly.

Cost Recovery

To allow us to recover the costs you must co-operate with Compass if asked, which may include giving evidence in legal proceedings initiated by Compass in your name. The Rental Agreement and Mandate set out your rights and obligations in full. Once you have lodged an application you will receive these documents. Please read them carefully and speak to us about anything that you would like to clarify.

We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.