HOW IT WORKS

HOW IT WORKS

Apply for a vehicle
replacement online or call us

We assess your application to determine your non-fault status and once approved, have you back in a car the same day

We deliver and pick up at a convenient place for you and track your delivery in real time

We deal with the at-fault insurer on your behalf to finalise recovery of the cost of your replacement vehicle.

It's Your Right

If you have been involved in an accident that was not your fault, you have a legal right to be back in a car and on the road as soon as possible, without it affecting your own insurance policy

Apply for a vehicle today
WHY USE COMPASS

WHY USE COMPASS

Accident Vehicle Replacement Specialist

 

  • Trusted by over 200,000 Australians since 2001
  • Local multilingual team to assist you 24/7
  • We deliver and pick up at your preferred location
  • Not at fault, you don’t need car hire cover in your policy
  • $0 excess*
  • Track your car delivery live
  • 1st party hire if at fault
  • You don’t pay anything up front, we recover the cost for you
Customer Reviews

Customer Reviews

Verified Customer

Care share great affair

Supportive, concerned, accepting, informative, personable, service. Agreement and bond simple and easy to who needs a solicitor when all in layman’s terms, risks informed costs advised.

profile pictureNeville Moore icon star
Verified Customer

Great service

Very happy with Compass and the service they provided. Great to have the vehicle delivered and picked up from where suits you, thank you.

profile pictureNeville Moore icon star
Verified Customer

Thank you

Found staff very helpful and courteous every time I spoke to them. would recommend compass to my friends any time.

profile pictureNeville Moore icon star

Customer Reviews

4.6 from 168 reviews

Established 2001

Trusted by over 200,000 Australians

24/7 HELP

The Facts

The Facts

When You Need A Replacement
Vehicle After An Accident,
Contact Compass First.

WHAT YOU NEED TO KNOW

You pay no security or upfront costs, though we do require credit card details to which we can charge any tolls/fines/excesses/costs that may be applicable under the contract. Despite no upfront payment being made, Compass will provide you with a replacement vehicle while you remain contractually liable for the costs. We then seek to recover the costs from the at-fault insurance company directly.

Cost Recovery

To allow us to recover the costs you must co-operate with Compass if asked, which may include giving evidence in legal proceedings initiated by Compass in your name. The Rental Agreement and Mandate set out your rights and obligations in full. Once you have lodged an application you will receive these documents. Please read them carefully and speak to us about anything that you would like to clarify.

We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.