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Call us now 1300 135 485

Home
About Us
- Our Fleet
- Careers
Compass For You
Compass For Business
- Refer
Contact Us

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When You Need A Replacement Vehicle After An Accident, Contact Compass First.
It's your car. It's your choice.

Trusted by over 200,000 Australians.
Not at fault, you don’t need car hire cover in your policy.
Get back in a car Today. We deliver and pick up at your preferred location*.

*conditions apply

Trusted by over 200,000 Australians.
Not at fault, you don’t need car hire cover in your policy.
Get back in a car Today. We deliver and pick up at your preferred location.

How it Works

How it Works

Apply for a vehicle replacement online or call us on 1300 135 485.

We assess your application to determine your non-fault status and once approved, have you back in a car the same day*.

We deliver and pick up at your convenience.

We deal with the at-fault insurer on your behalf to finalise the cost of your replacement vehicle. *

It's Your Right

If you have been involved in an accident that was not your fault, and it involved more than one car, you may have the right to a replacement hire vehicle with the cost of the vehicle hire recovered from the at-fault party.

Apply for a vehicle today

Contact Compass

Contact Compass

Trusted by over 200,000 Australians
Local multilingual team to assist you 24/7
We deliver and pick up at your preferred location*
Not at fault, you don’t need car hire cover in your policy
$0 excess*
Track your car delivery live
1st party hire if at fault

*conditions apply

Customer Reviews

Customer Reviews

Verified Customer

Care share great affair

Supportive, concerned, accepting, informative, personable, service. Agreement and bond simple and easy to who needs a solicitor when all in layman’s terms, risks informed costs advised.

Neville Moore

Verified Customer

Great service

Very happy with Compass and the service they provided. Great to have the vehicle delivered and picked up from where suits you, thank you.

Jane Smithers, Sydney

Verified Customer

Thank you

Found staff very helpful and courteous every time I spoke to them. would recommend compass to my friends any time.

Sheila Thew

Customer Reviews

4.6 from 149 reviews

Established 2001

Trusted by over 200,000 Australians

24/7 HELP

The Facts

The Facts

Contact
COMPASS
FIRST

It’s your car
It’s your choice

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What you need to know

You pay no security or upfront costs, though we do require credit card details to which we can charge any tolls/fines/excesses/costs that may be applicable under the contract. Despite no upfront payment being made, Compass will provide you with a replacement vehicle while you remain contractually liable for the costs. We then recover the costs from the at-fault insurance company directly.

Cost Recovery

To allow us to recover the costs you must co-operate with Compass if asked, which may include giving evidence in legal proceedings initiated by Compass in your name. The Rental Agreement and Mandate set out your rights and obligations in full. Once you have lodged an application you will receive these documents. Please read them carefully and speak to us about anything that you would like to clarify.

We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.

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1300135485

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Had an accident? Not at fault?

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