What if I’m asked to sign a release?

Occasionally insurance companies, or the other party will make you sign a release for the cost of your repairs. Under no circumstances are you to do this. Please liaise with Compass immediately.

I How will I know when the insurance company has paid my hire?

We will send you an email advising you that the other side has paid the hire and that no liabilities are outstanding. This could take anything from 2 weeks after the end of your hire to 2 years. At any stage if you have not heard from us and would like an update please feel free to get in touch with us.

Liability, charges and right to have a vehicle?

At all times we attempt to confirm liability with the other party, or their insurer. However, given that disputes do sometimes occur we do rely heavily on your version of the accident. If you have witnesses that is even better. If at a later stage we find that you did not tell us the whole story or misled us then we are entitled to charge you under the terms of the Mandate & Authority to Act (which you should read carefully before signing). Please note if you are found to have a fraudulent claim and we become aware of this then we will charge you immediately for the claim.

What if I use my vehicles for business?

If your vehicle is registered for business then we will have to charge you the GST portion of the hire at the end. You can then recoup this on your BAS statement. Please provide your ABN in the space on the Mandate & Authority to Act.

What kind of vehicle will I receive?

We try and place you back in a vehicle similar to the one you have come out of. This depends on certain circumstances including availability of our vehicles and the age of your vehicle. When providing prestige vehicles we take into account the age of your vehicle and the need for a prestige vehicle, as the other parties insurer may request this information.

How long can I keep the vehicle?

Generally you can have the rental vehicle for the length of time the estimate says it will take for the vehicle to be repaired. If the repairs go over this time then we are only able to extend this time if your repairer provides us reasons as to why it has taken longer. We may need your help in getting this information.

What if my vehicle is a total loss?

If your vehicle is a total loss you must inform us immediately upon receiving an offer from the insurance company or your cheque. Failure to do so may deem you liable for any days we are unable to claim.

Who can drive the vehicle?

If you meet the age criteria then as long as you hold a valid drivers licence (in English) then you can drive our vehicles PROVIDING you have signed the rental agreement. If an additional driver wishes to drive the vehicle then they must contact our branch to arrange for this paperwork to be signed. If the additional driver doesn’t sign this then they are not insured.

What age does the driver have to be?

Please note you must be a minimum of 18 (21 on some vehicles, 25 on all prestige vehicles) years of age to rent a vehicle from us. If younger than this is there someone else who can rent it? Some of our prestige vehicles carry a minimum age requirement of 30. Please ask your representative for more information.