If your vehicle is a total loss you must inform us immediately upon receiving an offer from the insurance company or your cheque. Failure to do so may deem you liable for any days we are unable to claim.
Who can drive the vehicle?
If you meet the age criteria then as long as you hold a valid drivers licence (in English) then you can drive our vehicles PROVIDING you have signed the rental agreement. If an additional driver wishes to drive the vehicle then they must contact our branch to arrange for this paperwork to be signed. If the additional driver doesn’t sign this then they are not insured.
What age does the driver have to be?
Please note you must be a minimum of 18 (21 on some vehicles, 25 on all prestige vehicles) years of age to rent a vehicle from us. If younger than this is there someone else who can rent it? Some of our prestige vehicles carry a minimum age requirement of 30. Please ask your representative for more information.
Is my data protected?
By speaking with us on the phone or applying online you agree for us to share your information with the other party and this includes the insurance companies with whom they are insured to ensure no claims are fraudulent. All our calls are recorded so that we can rely on them in future if required. If you do not wish us to do this then please advise immediately.
What is the mandate?
The Mandate & Authority to Act (Mandate) and Rental Agreement set out all your responsibilities and the co-operation we may require from you and enables us to act on your behalf to recover the charges of the replacement vehicle off the at fault persons insurance company. You will receive these once we have lodged your application. You must read them carefully and speak to us about anything that you would like clarified before you sign them.
